Company Quality Certification Process
I. Overall Quality Objectives
- Incoming material acceptance rate ≥ 98%
- Process acceptance rate ≥ 96%
- Shipment acceptance rate ≥ 99%
- On-time delivery rate = 100%
- Monthly customer returns (return batches) < 2
II. Departmental Quality Targets and Procedures
1. Engineering Department
Targets
- On-time task completion rate: ≥ 99% per month
- Design errors: ≤ 2 times per year
Procedures
- All tasks must be recorded with assigned deadlines; delays require written explanation.
- Engineering design documents must be reviewed by relevant departments to prevent errors from entering production.
2. Document Control Department
Targets
- Document return rate: 100% per month
Procedures
- All distributed documents must be tracked and collected on time.
- Invalid or outdated documents must be withdrawn and updated immediately.
3. Administration & HR Department
Targets
- Training rate for new employees ≥ 95%, with mandatory induction training
Procedures
- HR must complete quality, production, and safety training within one week of new employee entry.
- Training records and attendance sheets must be kept on file.
4. Warehouse Department
Targets
- Inventory accuracy rate ≥ 99.5%
Procedures
- All material receipts and issues must be recorded; regular stock audits are required.
- Any discrepancies must be investigated and corrected.
5. Procurement Department
Targets
- On-time delivery rate of purchased items ≥ 98%
- Incoming material acceptance rate ≥ 98% per month
Procedures
- All purchase orders must be monitored for delivery timeliness; supplier performance is to be regularly assessed.
- All incoming materials must pass IQC inspection; nonconforming items must be returned or quarantined.
6. Quality Department
Targets
- Shipment acceptance rate ≥ 99%
- Monthly customer returns ≤ 2 batches
Procedures
- Products must undergo full inspection or sampling inspection before shipment.
- Customer returns must be analyzed using the 8D method, with corrective and preventive actions implemented.
7. Production Department
Targets
- On-time product delivery rate = 100%
- Process acceptance rate ≥ 96%
Procedures
- First article inspection, in-process inspection, and final inspection must be carried out during production.
- Any process nonconformity must be corrected immediately to prevent defective items from flowing into the next stage.
III. Quality Monitoring & Statistical Frequency
- Each department shall collect and report data according to the following frequency:
- Monthly: task completion rate, document return rate, process acceptance rate, incoming material acceptance rate, etc.
- Quarterly: shipment acceptance rate, on-time delivery rate, etc.
- Annually: number of design errors
- The Quality Department is responsible for consolidating data into monthly, quarterly, and annual quality reports.
IV. Continuous Improvement
- For any target not achieved, the responsible department must submit a corrective action report.
- The Quality Department is responsible for follow-up and verification of corrective actions.
- Management shall hold regular quality review meetings to evaluate improvement measures and drive continuous enhancement.
